COVID-19 Pandemic Information & Updates
Force Majeure Pricing and Issues Regarding Pandemic Related Products
The Covid-19 crisis has brought us unprecedented market conditions relating to Pandemic related products such as PPE and many other commodity type items like toilet tissue and paper towels, hand cleaners and sanitizers, disinfectants and many other items. Those items traditional sourced overseas have been affected across the board. Although we are seeing modest improvements in supply, we are still a long way off from being able to provide our customers with consistent supply and filling of outstanding backorders. We make every effort to secure product and when we do, we try our absolute best to allocate those products responsibly and fairly among our many customers.
To complicate this, we are now having to deal with constantly changing pricing, with little or no notice and have been forced to pass these on to our customers without prior notice. We make every effort to spot buy but most vendors have their customers like us on allocation and we are limited in what we can do to protect our customers.
We are happy to work with our customers as we negotiate through these difficult times together.
Changes to Our Delivery Policy
The Ontario Governments decision to close non essential business in light of the Covid-19 crisis has caused us to modify our delivery service. Effective April 24 will provide delivery service Tuesday to Friday weekly until further notice. Those customers who have been traditionally receiving delivery on Mondays will be looked after on Tuesday in most cases. A member of our Customer Experience Team or your Sales Rep will gladly work with you in transitioning to this reduced schedule. We look forward to returning to our normal delivery schedule once this crisis has normalized
As part of the Essential Service Supply Chain, G.T.French and our Wholesale Outlets remain open during this crisis. Effective June 1, 2020 we are once again “Open to the Public”, and our hours have been extended to 8:30am-5:00pm Monday to Friday. We remain closed on Saturdays for now. Our goal is to provide our customers with fast efficient service, quality products and at a fair price. We can best do this by keeping our operating costs to a minimum and partnering with our customers for their needs. You are welcome to come in and shop at your leisure during our business hours.
We prefer payment by credit or debit card but continue to accept cash.
However – if your time is valuable, we encourage our customers to give us your order in advance. We can advise you via email when your order is ready. We can even offer curbside pick-up options for those who prefer that over traditional shopping. Please make every effort to call or email your order in advance to our stores or through our Customer Experience Dept.
We continue to support the Federal and Provincial Governments initiative in fighting this virus and flattening the curve. We ask that if you have been out of the country or have symptoms of illness consistent with that of Covid-19 that you do not enter our premises. We also ask that when shopping in
our Outlets to maintain a safe social distance from others in the store and to respect the store flow arrows on the floor.
We are continuing to provide heightened sanitation procedures during business hours to ensure the health and safety of our staff and customers. Thank you for your continued patronage as we navigate together through these difficult times. Stay Safe.
G.T. French COVID-19 Statement
To Our Valued Customers, Vendors and Other Stakeholders,
Together we are facing a crisis like nothing most of us have faced in our lifetime. The COVID-19 Pandemic has challenged us in ways that has stretched our abilities to operate. The safety of our employees, customers and service providers is of the utmost concern to us.
We have adopted the recommendations of Health Canada, and have a strict policy of social distancing and limiting an individual’s potential exposure to the virus. We have encouraged our staff to work from home where feasible. We have limited our Sales Team’s customer activity. We provide recommended PPE where appropriate and when able. We have significantly increased the level of protection and sanitation throughout our entire operation. Our delivery team has been instructed to respect the pandemic measures of our customers and suppliers, and to act safely and responsibly as they work the front line as they provide our customers with essential products they need to continue to do business.
As suppliers of cleaners and disinfectants, Personal Protective Equipment and many associated products, we are committed to educating our customers and guiding them in their efforts to keep their workplace safe and protected. Our company policy is to refuse to participate in supporting suppliers who we suspect are gouging or taking advantage of the many shortages that have occurred due to the panic buying and limited supply situations.
If you or your family have been affected by the crisis, you have our heartfelt thoughts and we wish a speedy recovery. We remain in awe of those selfless front-line individuals who have performed above and beyond during this crisis. We remain supportive of both the Federal and Provincial Governments’ efforts to control the spread of the virus, and we believe that as Canadians we should be proud of our ability to act as one nation, working together to fight this common foe.
We are here to support and serve all our stakeholders for the common benefit of all. To you and yours, stay safe. G.T. French